Refund policy
At Urbaniva, we want you to love your purchase. Every order is protected by our 30-Day Product Guarantee, giving you complete confidence while shopping with us.
🔄 Returns & Exchanges
5-Day Return Window (Damaged or Defective Items)
If your item arrives damaged, defective, or not as described, we’re here to help.
You may request a return or exchange within 5 days of delivery.
To qualify:
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Products must be unused and in original packaging
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Returns are accepted only for orders placed through our website
Once approved, replacement items are sent within 7 working days.
🟡 30-Day Guarantee (Store Credit After Day 5)
Your order is covered for 30 days for any genuine product issues.
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Days 1–5: Full return or exchange for damaged/defective items
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Days 6–30: If any legitimate quality issue arises, we’ll issue a store credit after review
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Store credit can be used on any future purchase
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No monetary refunds are issued after day 5
This helps us maintain high product quality while continuing to offer great value to all customers.
📦 How to Start a Return
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Email support@urbaniva.in
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Include a short video showing the issue
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Our team will review and share return instructions
💰 Refunds
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Approved refunds (days 1–5 only) are sent to the original payment method within 3–5 business days
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For days 6–30, store credit will be issued
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If you have questions, contact us anytime
❌ Returns We Cannot Accept
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“Changed my mind” or “no longer want it”
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Requests made after 30 days
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Items not purchased directly from Urbaniva.in
❌ Order Cancellations
Orders can be cancelled within 12 hours of purchase.
If your order has already shipped, we’re unable to stop the delivery.
📩 Need Help?
Our support team is here for you:
support@urbaniva.in