Kindly Track Your Order to Know It's Status Before Sending an Email
Track Your OrderOrders are processed and shipped within 24 hours and dispatched immediately after. If your order has already been dispatched, cancellation isn't possible, but we can help with an exchange or store credit instead.
Cancellation of prepaid orders isn’t possible, as they are final and shipped immediately.
Picked Cash on Delivery by mistake and want to switch to prepaid? Just Fill the form below and we'll sort it out.
Click here to track your order instantly:
Track My Order1. Orders are processed within 24 hours and dispatched immediately after
2. Delivery takes 2-5 business days (often sooner, depending on your location)
Tip: Check your SMS, WhatsApp and email spam folder for a message from Urbaniva with your tracking link.
Since orders are processed within 24 hours, address changes are only possible if your order hasn't been dispatched yet.
Fill the form below with the correct address details and we'll update it if we still can.
Before you worry, this is expected:
The packaging may sometimes look slightly different from the photos you’ve seen online, such as packaging color, labels, or wording. This is normal, as packaging can be updated or vary between manufacturing batches.
The formulation inside remains the same, and every product we ship is an authentic, genuine product from the manufacturer. We do not sell fake, duplicate, or counterfeit products.
You can also see different packaging versions shown on our website. So, if your product looks slightly different, there’s nothing to worry about, it does not mean you received a fake product.
Before you worry, please note:
The items included in your order depend on the offer/bundle you selected at checkout. Please check your order confirmation email, which clearly shows the quantity and items included.
If you selected Buy 1, Get 1 FREE, your order should show 2 items in the confirmation email. If it shows only 1 item, then the single-item offer was selected at checkout.
Please check your order confirmation as discrepancies do not occur.
Your gift is on its way:
Your free gift is shipped separately from your main order, so it may arrive at a different time. 🎁
If your main order has already arrived without the gift, don’t worry, your gift has been shipped separately and is on its way.
You don’t need to do anything or contact us. Your gift will be delivered to you separately.
To process your claim quickly:
1. Please describe the damage clearly in the message below, or email us at support@urbaniva.in with clear photos of the damaged product attached.
2. Claims must be raised within 48 hours of delivery.
3. Once received, our team will review the details and process the return/refund as per our policy.
